Terms of service

These terms are an agreement between you and Isaac George, doing business as Asterlo (“Asterlo”, “we”) for the use of Asterlo at asterlo.io. By creating a workspace or adding funds you agree to them on behalf of yourself and the business you represent.

The service

Asterlo researches companies and people you choose, drafts outreach for your review, and opens each message you approve in your own Gmail, where you send it yourself. You are responsible for who you contact and for following the laws that apply to your outreach, including anti-spam and privacy laws. Do not use Asterlo for unlawful, deceptive or harassing messages.

Your account

Keep your sign-in secure and tell us at support@asterlo.io if you think someone else has access. Workspace owners and admins can add cards and funds; other members can use the balance.

Prices and payment

Asterlo works from a balance in US dollars: paid actions are taken from it, and you fill it with a monthly plan, by adding funds, or both. Current prices are listed on the pricing page. Payments are processed by Stripe; we never see or store your full card number. Prices may change; a change never affects work already started or money already in your balance.

Paid research is charged when it is ready. Research that fails on our side is not charged. If writing the emails fails, retrying is free.

Monthly plans

A plan renews automatically every month and is charged to your card at the start of each month until you cancel. Each paid month adds the plan's credit to your balance. Plan credit is used after free credits and before added funds, ends at the end of the month it was added for, has no cash value and is not refundable. You can cancel or change plans at any time in Settings → Billing: a cancelled plan stays until the end of the month already paid for, and a new plan starts at your next renewal. Plan payments are not refunded for part of a month. Your plan keeps the price and credit it had when you subscribed; if we ever change that, we will tell you before the renewal it applies to.

Free credits

New workspaces can receive $19 of free credits after adding a card, once per workspace and once per card. Adding the card does not charge it, though your bank may briefly show a small authorization that disappears. Free credits are used before paid funds, expire 60 days after they are granted, have no cash value and are not refundable.

Refunds

Charges for work already delivered are final. Unused funds you added can be refunded to the original card on request within 12 months of the payment: email support@asterlo.io from the workspace owner’s address. A refunded top-up is taken out of your balance. If we end the service for reasons other than a breach of these terms, we refund unused paid funds.

Your content and data

You keep ownership of what you enter and of the drafts made for you. We process it only to provide the service, as described in our privacy policy.

Availability and liability

We work to keep Asterlo available and accurate, but research and drafts can contain mistakes, so review every message before you send it. To the extent the law allows, the service is provided “as is”, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Ending your use

You can stop using Asterlo and delete your workspace at any time from Settings. We may suspend a workspace that breaks these terms or puts others at risk.

Changes and contact

We will post changes here and, for material ones, email workspace owners before they take effect. Questions: support@asterlo.io.